Refund & Return Policy
Refund & Return Policy
Please take a moment to read our Refund & Return Policy. Understanding these guidelines helps avoid delays or misunderstandings during the return process.
1. Return Period
- Returns may be requested within 10 calendar days of receiving your order.
- Returns requested after 10 days but within 30 calendar days may still be accepted, subject to a 10% handling fee.
- No returns or exchanges will be accepted after 30 calendar days from the date your order was received.
2. Condition of Returned Items
To qualify for a return, items must:
- Be in their original condition.
- Be unworn and unused.
- Have all original tags attached.
- Be returned in their original packaging.
- Be free from stains, damage, foreign scents or odours.
Proof of purchase is required (invoice, quotation or order number).
3. Reasons for Return Rejection
- The product shows signs of wear or use.
- The original packaging is missing or damaged.
- The return request is submitted outside the allowed return period.
- The item is not returned in its original packaging.
- Proof of purchase cannot be provided.
4. Size Exchanges
- Replacement items are dispatched only after the returned item has been received and inspected.
- Customers are responsible for selecting the correct size before purchase.
- Our sales team can assist with sizing, and fittings may be arranged for selected products.
- One size exchange is permitted.
- A 10% handling fee applies from the second exchange onwards.
- Courier and shipping costs for size exchanges are the customer's responsibility.
5. Store Credit
Once your returned goods have been received, inspected and approved:
- You will receive store credit for the full value of the returned products.
- Store credit can be used towards any future purchase.
- New orders placed using store credit follow our normal processing times.
- One store credit return is permitted.
- A 10% handling fee applies from the second return onwards.
6. Monetary Refunds
- A 15% handling and administration fee will be deducted from the refund amount.
- Refunds are processed to the original payment method within 15–30 business days.
- Your bank or card provider may require additional processing time.
- If you have not received your refund after 30 business days, please contact us.
7. Product Condition Upon Return
Every returned item undergoes a thorough inspection before approval.
To protect future customers, products must be in resalable condition.
In exceptional circumstances, an administration fee of up to 15% may apply where the returns process has been abused or excessive handling is required.
8. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective or incorrect, contact us immediately so we can investigate and resolve the matter as quickly as possible.
9. Product Performance
Bethel Safety is an authorised reseller of genuine products supplied by reputable manufacturers.
- Log a return request within the permitted return period.
- The item may be returned for inspection.
- Where necessary, the product will be forwarded to the manufacturer for technical evaluation.
- The manufacturer determines whether the product qualifies for repair, replacement or exchange.
- Where the manufacturer rejects the claim, their decision will be final.
10. Special Orders
Special order products have longer lead times or are specifically ordered for a customer.
- Special orders cannot be cancelled or changed once placed.
- Approved refunds for special orders are subject to a 15% administration and logistics fee.
- Special order size exchanges attract a 10% administration and handling fee.
- In certain cases, our logistics department may decline refund or exchange requests relating to special orders.